Frequently Asked Questions

I dont see what i was looking for..

If you have seen an item on Eva Creatures social media pages, or at an event, and its not here on the website! Worry not! There are many items available that are simply not listed here. Reach out to artbyevacreature@gmail.com and just let us know what you are searching for! Also be sure to subscribe to the newsletter for updates on the availability of original paintings, and signed prints!

Limited edition vs open edition?

EvaCreatures limited-edition art reproductions are printed by Uncoded Studio in Eureka, CA using epson archival inks on Hahnemuhle fine art papers. They are mesuem quality and individually numbered, signed and packaged by Eva Creature personally. They will come with a certificate of authenticity. 

Open edition prints and merchandise are printed on demand by Graphik Dimensions and will be shipped to you directly from their facility. The availability of these items may change seasonally or only for limited time as decided by Eva Creature. Read more about open-edition items below ...

COncerning Print on Demand Items 

All open edition prints and merchandise are printed on demand by the company Graphik Dimensions. 

Art by Eva Creature does not personally examine or package these items. If for any reason you are unhappy with the quality of these items o they are damaged in shipping please contact artbyevacreature@gmail.com

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

Standard Shipping is FREE within the 48 contiguous states. For Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands and international orders, please contact artbyevacreature@gmail.com to get exact shipping rates.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. 

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most framed orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns/Exchanges/Refunds?

We do not provide a refund based on customer preference. We will provide a refund in the form of store credit, or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact artbyevacreature@gmail.com

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact artbyevacreature@gmail.com as soon as possible if you need to cancel your order. Please note that there will be a 15% restocking fee applied to canceled orders!

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days.  

Still have questions?

You can reach out at any time by email at artbyevacreature@gmail.com

keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: https://www.instagram.com/eva_creature/

Facebook: https://www.facebook.com/EvaCreature